Seminar on Motivation & Job Loyalty

Seminar on Motivation & Job Loyalty

Held on 13^th April 2011 at HBL L & D Centre Hasrat Mohani Road Karachi.

PREAMBLE

MOTIVATION & JOB LOYALTY

In this presentation the basics concepts of H.R.M are explained. Employees are motivated to do justice to their Jobs and put in their utmost for increased efficiency and productivity of the company which will be mutually beneficial to both in the long run. Employees are emphasized and mentored to be loyal to their company and what they gain by sticking to one Job. What they loose by changing jobs frequently. Illustrated with examples, slogans and references.

At the same time employers are advised to fulfill their side of the agreement by creating job satisfaction, Merit recognition accolades, rewards and succession planning.

Employers are also advised to retain their work force by constant monitoring of the employees plus and to have an exit interview in case an employee falls prey to head hunting.

HOW TO DEAL WITH IRRITATED CLIENTS

In normal course of day to day routine handling some clients / end users become irritated due to wrong handling.

This is a short hypothetical Presentation in which the Call Centre trainees or people handling public relations or complaints are given tips on how to handle such situations.

CONCLUSION:

It was my first experience with Habib Bank Limited and I was very much happy to be a part of their learning team and to share their experience.

HBL L & D Centre at Karachi is the state of Art teaching center of excellence in Pakistan.

I would request other multinational and corporate entities to emulate their example……….

I look forward to greater interaction with HBL……

Dr. Babur Zahiruddin